At Phones and Spares Center, we are committed to ensuring that every customer enjoys a seamless shopping and after-sales experience. Whether you’re purchasing a brand-new Samsung phone, replacing a part, or seeking repair services, we take pride in delivering quality, reliability, and transparency from the moment you place your order to the time your device is back in your hands.

This Delivery and Return Policy outlines how we process deliveries, handle returns, and issue refunds to keep your experience smooth and stress-free.

🛍️ Delivery Policy

Nationwide Coverage

We deliver Samsung products and spare parts to all regions of Kenya, ensuring that no customer misses out on our quality products and services. Whether you’re located in Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, or anywhere in between, your order will reach you promptly and safely.

Reliable Delivery Partner

All deliveries are handled by our trusted courier partner, Wells Fargo, ensuring your package is secure and professionally managed at every step.

Delivery Timelines

  • Within Nairobi: Same-day delivery for orders placed early in the day.

  • Outside Nairobi: Orders to other towns across Kenya are delivered within 1–3 business days, depending on your location and courier schedule.

Delivery Charges

Delivery fees apply to all orders. At the moment, we do not offer free delivery, but we always strive to keep costs affordable for our customers.

Order Tracking

Once your package has been dispatched, you will receive confirmation through call or SMS. You can also reach out to us anytime for an update on your delivery status.

In-Store Pickup

For customers who prefer a more personal experience, you are welcome to pick up your orders directly from our store:
Phones and Spares Center
📍 St. Ellis House, City Hall Way (Opposite Supreme Court), Nairobi CBD
📞 Call / WhatsApp: 0796 583 566

Our shop is open during normal business hours, and our team will be happy to assist with your order collection.

🔁 Return & Exchange Policy

We understand that sometimes products may not meet your expectations, or unforeseen issues may arise. That’s why we have a fair and transparent return policy to ensure you remain satisfied with your purchase.

Return Eligibility

Returns and exchanges are accepted for items that are under warranty and within 7 days of purchase. To qualify, the product must be returned with the original receipt as proof of purchase.

Conditions for Return

  • The product must be in its original condition and packaging (where applicable).

  • Products showing signs of physical damage, misuse, or tampering may not be eligible for return.

  • The item must be under a valid warranty period.

Return Procedure

Customers may initiate a return or exchange through the following channels:
📧 Email: phonesandsparescenter@gmail.com
📞 Call / WhatsApp: 0796 583 566
🏬 Or visit us directly at St. Ellis House, City Hall Way (Opposite Supreme Court), Nairobi CBD.

Our support team will guide you through the process and assist in evaluating the item for return, repair, or replacement.

Return Shipping

Customers are responsible for the cost of returning items to us. We recommend using a reliable courier such as Wells Fargo to ensure safe transit.

Warranty Policy

All Samsung phones and spare parts sold at Phones and Spares Center are covered by a 1-year warranty. This warranty covers manufacturer defects but does not extend to damage caused by accidents, liquid exposure, or unauthorized repairs.

Defective Products

If a product is found defective under warranty, we will assess its condition and, based on the outcome, offer one of the following:

  • Replacement (for faulty items covered by warranty)

  • Repair (for minor issues that can be fixed)

  • Refund (if replacement or repair is not possible)

We aim to resolve all warranty claims promptly and fairly.

💳 Refund Policy

Refund Methods

Refunds for eligible returns are processed either through mobile money (M-Pesa) or store credit, depending on the customer’s preference.

Processing Time

Once your returned item is received and inspected, refunds are typically processed within 3–5 business days. You will receive a confirmation message once your refund is complete.

Partial Refunds

In cases where an item shows signs of use or missing components, a partial refund may be issued at the discretion of our management team.

Non-Refundable Items

Please note that repairs, diagnostic services, and labor charges are non-refundable once the service has been rendered.

💬 Customer Support

Our goal is to provide clear communication and responsive support throughout your purchase and after-sales journey. Should you have any concerns regarding your order, product, or service, please reach out to us via any of the following channels:

📍 Phones and Spares Center
St. Ellis House, City Hall Way (Opposite Supreme Court), Nairobi CBD
📞 Call / WhatsApp: 0796 583 566
📧 phonesandsparescenter@gmail.com

Our support team is available during business hours to assist with inquiries, updates, and warranty claims.

💎 Commitment to Quality and Trust

At Phones and Spares Center, we believe in doing business the right way — by offering genuine Samsung products, transparent pricing, and dependable customer service. From delivery to returns, our policies are designed to protect your interests and ensure you always get the best value for your money.

Thank you for choosing Phones and Spares Center — your trusted Samsung shop in Nairobi, Kenya.